It is an exciting time to be part of the Kaleidoscope Family with ARCH joining us recently. There is now a service offered by us in every part of Wales and this gives us the opportunity of building on the excellent services ARCH have developed in England. ARCH staff have considerable skills and I look forward to the new collaboration of staff, which can only enhance the quality of services we can offer to people with drug, alcohol and mental health issues.
It is amazing to see the work of our new family members, as well as visiting different parts of the country. I have had what the team call a roadshow- taking me to Bradford, The Wirral, Shropshire, Bolton, Colwyn Bay and Wrexham. As with Kaleidoscope, each service is unique responding to the demands of the commissioners, as well as responding to the unique community needs. To me Kaleidoscope is a patchwork of services which seeks to support staff to meet the needs of their locality, rather than provide a prescribed response.
We are united however in our desire to seek excellence; we are together because we want to make a difference in people’s lives. Our central team is relatively small because we trust our managers and staff to make the right decisions in service delivery. What I and the central team try to provide are tools and support to enable staff to be the best they can be. Therefore we have developed PLATO systems which gives on line support from filling out expenses, to incident and accident reports, from sharing policies to logging supervisions and development plans among a raft of other tools.
Central to seeking nimble, flexible services is to invest in our staff and their training. At Kaleidoscope and ARCH we recognise that our services develop by working with those who need our services, we know innovation does not simply come from text books but by learning from those seeking our help. It is why we continue to develop as an organisation because service users are listened to.
Kaleidoscope is still a relatively small social care agency, but together we can make a difference to thousands of people’s lives. I also hope that we are still a place where it is fun and healthy to work. The latest Bake Off competition is hotting up and certainly in my office we are benefitting by the efforts of Harriet. I am looking forward to our Staff Awards days coming in December where we celebrate our achievements. This year we will have two, reflecting our geographical challenges but the themes will be broadly the same, and above all where we get the chance to see what is happening across the whole family.