Support in the Coronavirus Outbreak

Mar 17

Support in the Coronavirus Outbreak

To view our COVID-19- Consortium Recovery Planning Principles document, Click HERE.








 Access Kaleidoscope’s recovery manual HERE

 Access a ‘Managing Emotions and Self Harm Resource Pack HERE 

 Access a ‘Feeling Positive and Creating Good Habits’ Resource Pack HERE 

 Access a ‘Managing Anxiety and Sleep’ resource pack HERE 


Primary focus is the delivery of prescribing services, provision for prison leavers and individuals at risk, and operation of needle exchanges. All other support is being provided online and via telephone.

Closed bases include The Hub (Newport) Godfrey Road (Newport) The Junction (Monmouth) Penmaen House (Caerphilly)

Open bases include  Powell’s Place (Newport) St. Fagan’s House (Caerphilly) The Lighthouse (Torfaen) Cru Glas (Blaenau Gwent) The Citadel (Blaenau Gwent)

☎️ Please call the GDAS SPOC line for support 0333 999 3577

❗️ Newport Dispensary times: Monday to Friday 9-5pm (CLOSED SAT AND SUN)- please ensure you attend for medication during these times
❗️ Pharmacies: There may be varied opening times, ALL Gwent pharmacies will be closed between 12pm – 2pm everyday.


GDAS Clinical contact details

☎️ Newport / 01633 245892 or 01633245890

☎️ Rest of Gwent  / 07740492367


Needle exchange services in both Llanelli and Aberystwyth will remain open between 10am and 3pm.

☎️ Call 0330 363 9997 for more information on service delivery across Dyfed. 


Key priorities are:
• Continuity of Prescribing Services to keep dependent drug users stable and safe.
• Continuity of service / initialisation of service for Prison leavers and other priority referrals.
• Support for vulnerable and unstable service users.

Our broader rehabilitative work remains of great importance and we will be considering in the coming days, how we utilise our teams to provide effective support remotely.

The following bases are operational – Cardiff Harlech Court, Swansea Grove House, Bridgend 41-43 Market Street, Neath 5-6 London Road, Barry Police Station.

☎️ For more information contact 02920 641213

Cyfle Cymru Gwent & Cyfle Cymru Powys

Members of the team are working from home and are available via email or phone.
If you have any questions or would like information, you can call or contact your peer mentor directly 📞

Gwent : 01633 258489

Powys: 01686 207 111

You can also email or contact the teams @CyfleCymruGwent or @CyfleCymruPowys on Facebook, Instagram and Twitter. 📧

Housing First Swansea

Kaleidoscope staff are supporting Dyfodol clinical services, and Swansea Dyfodol is operational. Contact 01792 957910

Cardiff RAPS

Primary focus is on continuing prescribing for those already receiving a treatment regime at Cardiff Dyfodol. All referrals are being considered on individual risk and resources. Contact 02920 641213

Kaleidoscope Powys

All offices including Welshpool, Netwon, Llandod, Brecon and Ystardnow are working from home.

☎️ For prescription and health inquiries contact Nurse Team Leader, Kath Davies on 07957 608546

Drop-ins are operating across Powys on the following schedule, to collect sharps and provide injecting equipment and Prenoxad. Clients can order as much as a two weeks supply and more. Please contact the service if this is required

📍 Welshpool Mon 10-12 📍 Newtown Tues 10-12 📍 Llandod Weds 10-12 📍 Brecon Thurs 10-12

☎️ Llandod: Sarah Baker, Team Leader 01597 825102 / 07773639018

☎️ Welshpool:  Caroline Harding, Team Leader 01938 554013 / 07773 639093

☎️ Newtown: Emily Reeves, Team Leader  01686 610422 / 07773639111

☎️ Brecon: Gemma Lornie, Team Leader  01874 62233 / 07773 639314

Kaleidoscope North Wales

Dechrau Newydd – North Wales Integrated Criminal Justice Substance Misuse Service. 
All staff are now working from home. Appointments and group activity support is provided  remotely via telephone / social media and other video conferencing apps. Clinical services including opiate substitute prescribing for prison leavers (up to 12 weeks) and Drug Rehabilitation Requirements are continuing.
Drug Screen monitoring – all non essential drug screen monitoring has ceased in line with HMPPS exceptional delivery model and COVID-19 implementation/ amended clinical guidance for the treatment of substance misuse as per Public Health Wales and Welsh Government updates.
Requests for face to face contact appointments will be considered on referral.
Police and HMPPS partnership support – Dechrau Newydd continue to support our colleagues throughout North Wales Police, Probation, Courts and Prison services. Assessments, reports and partnership working continues remotely via telephone / social media and video conferencing Apps.
Contact 01492556776  for more information. 

NW Supporting People – all services are being provided virtually – on line/telephone/social media/Apps. Contact 01492556776


🏠 Residential services 🏠

Birchwood  Residential Treatment Centre 

✅Birchwood is operational. Our dedicated team is continuing with medically managed clinical detoxes and supporting patients.
Meanwhile, if you have any questions, please contact Alison Jagger on:

Cairn House

✅ Operational and supporting residents in Kingston

Alfriston Daycare Centre

✅ Operating an outreach befriending and lunch service in Kingston


We understand that COVID-19 presents challenges to services, and we may start making changes to how we support you.

Connection is important to people in recovery, so we have listed resources available to you in order for you to stay connected in your home. These are easily accessible from your mobile device, as well as laptop and desktop, so remember to keep your phone charged to access support.


Drug and Alcohol Support

Mutual Aid Support and Online Meetings

Groups such as SMART recovery, NA, AA have been available online for some time, and are a good idea if you want to connect with others in recovery.


SMART recovery Online Meetings

Alcoholics Anonymous

Alcoholics Anonymous Online Meetings

Narcotics Anonymous

Narcotics Anonymous Online Meetings

Cocaine Anonymous

Cocaine Anonymous Online Meetings


Resources for Family and Friends

If you care for, live with or support a family member in recovery, you can continue family support online:


SMART Friends and Family Online Meetings

Narcotics Anonymous

Friends and Family group for Narcotics Anonymous

Alcohol Anonymous–

Friends and family electronic meetings for Alcoholics Anonymous


Online Resources & Worksheets

The pioneering digital treatment and recovery programme Breaking Free Online has made its service available for free, so you can benefit from interventions until the situation has returned to normal.

Creating your account is easy, all you need to do is:

  1. Visit
  2. Click SIGN UP
  3. Use KP2020 to complete the required fields.


There are also numerous websites you can access to download and complete worksheets, along with other helpful tools…

SMART’s website has a TOOLBOX full of helpful resources

William White is an American Recovery advocate who has a website full of useful articles and worksheets

Adfam has details of online support and resources for family members.


Mobile Apps

There are many recovery supporting apps now available on either the App store or Google Play. If you search for ‘drug and alcohol recovery’ you will see a number of suggestions. Here are some that we’ve picked out:

  • Headspace
  • 12 Steps AA Companion (Android & iPhone)
  • One day at a time (Android & iPhone)
  • iPromises (Android & iPhone)
  • Pocket Rehab
  • Sober Grid (Android & iPhone)


Mental Health

For support with issues such as anxiety and depression, Mood Juice is a helpful online resource.


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